Author: Chantelle Archambault

“Veterinary social work is about walking alongside guardians through some of the most stressful and emotional times in their lives.”

In this episode of The Informed Animal Ally, we explore the growing field of veterinary social work — where human services and animal welfare meet. Dawn Campbell, a veterinary social worker with the Vancouver Humane Society, shares how supporting people through their bond with their pets can lead to more compassionate, inclusive systems of care. Together, we discuss how this approach helps ensure no one has to choose between their own wellbeing and their animal’s.

Note: This written discussion has been edited for length.

Dawn: I wanted to start by situating myself and acknowledging the land that I work and live on. I am a settler on the unceded territories of the q̓ʷɑ:n̓ƛ̓ən̓ (Kwantlen), q̓ic̓əy̓ (Katzie), Máthxwi (Matsqui), and se’mya’me (Semiahmoo) First Nations.

For me, a land acknowledgement is not about a quick statement at the beginning of a meeting. It’s about accountability. It means recognizing my responsibilities and committing to building daily, respectful and reciprocal relationships with Indigenous peoples.

What this means is looking honestly at my role in my social work profession and how it has played a role in upholding colonial policies and causing deep harm, and as a social worker, having to carry that history with me, and then also having to resist falling into fragility or defensiveness when confronted with it.

For me, that’s about consistent reflexivity, asking how my whiteness shapes the way I show up in spaces, how it impacts my perspective, and how others experience me because of it.

Part of that accountability also includes action, whether that means engaging in mutual aid or continuing to learn about Canada’s colonial past and its ongoing impacts.

The Truth and Reconciliation Commission’s 94 Calls to Action give us a roadmap and I encourage everyone to read them and find ways to situate themselves in their personal and professional lives.

This isn’t just a recognition, it’s about accountability. It’s about learning, it’s about respect, and it’s about striving to change harmful systems.

Chantelle: I really appreciate that because what we’re gonna be talking about today is a system that’s striving to make things more fair and just and inclusive for all people.

Chantelle: I would love to start with a backgrounder on the topic of veterinary social work.

For people who aren’t familiar with it, could you tell us what veterinary social work is and how it differs and aligns with other types of social work?

Dawn: Yeah, so essentially it’s social work in animal spaces. But if we wanted to go a little bit deeper, the term veterinary social work was developed by Elizabeth Strand at the University of Tennessee in 2002 when she also founded the first Center for Veterinary Social Work.

The program at the University of Tennessee focuses on four core areas:

• The link between human and animal violence;
• Grief and loss;
• Animal assisted interactions; and
• Compassion fatigue management.

So that’s the formal scope that veterinary social work focuses on, at least in this specific program.

But I do really like the definition that was brought forward in a webinar that was hosted by the Vancouver Humane Society. Veterinary social work was described as an area of social work practice that attends to the human needs that arise at the intersection of veterinary medicine and social work.

Webinar Replay: Exploring Veterinary Social Work in Animal Services

Watch the enlightening 60-minute webinar on the field of veterinary social work and its transformative impact on the animal services industry, originally held on Wednesday, June 14th! This webinar is hosted by the Vancouver Humane Society and features expert panelists Natalie Cruz from Boundary Bay Veterinary Specialty Hospital, Erin Wasson from University of Saskatchewan, Western College of Veterinary Medicine, and Dillon Dodson from Toronto Humane Society.

I think like that definition really stuck out to me because it was very simple, it was very broad, and that is really where we’re at is at that intersection.

This might look different depending on where it happens. It could be in a veterinary clinic, it could be in a community outreach program. It could be in a humane society. The shape of the work is determined really on the community needs, the setting and even the species involved.

I think that the values at the heart of this work mirror a lot of the social work values: the inherent worth and dignity of all beings, including animals.

And it’s also preventative work, so that could be offering grief support, advocacy, and connection before crises deepen.

Chantelle: Oh, that’s fantastic. I was originally involved with the webinar that we ran in 2023 about veterinary social work. A panelist described it as the same as other types of social work in a different setting.

It sounds like that’s very much in line with how you view it as well.

Dawn: Yeah, for sure. I totally agree. I think that social work can be in any space. So we can label this as veterinary social work, or we could just label it as social work because it’s just social work in an animal space and in an animal related context.

It overlaps with so many things, like I said, including crisis work, counselling, group facilitation, and even forensic (criminal justice) social work.

It’s really just meeting people where they’re at. And with this specifically, it’s when their relationship with their animal is at stake.

Chantelle: Yeah, absolutely. You work with the McVitie program, so everyone accessing the McVitie program services is basically in a state of very heightened emotional crisis.

People are concerned for the lives of their pets, their family members, their best friends. So they’re coming in, they’re stressed, they’re worried, they’re needing support and help, and they don’t have the funds to meet the needs of their animal that they care so much about.

It’s so important that we can support both the animals and the people who care about them.

I would love to hear about what a typical day looks like for you as a veterinary social worker in this context.

Supporting animal guardians through a pet’s medical emergency

Dawn: Yeah. As mentioned earlier, I work with the Vancouver Humane Society’s McVitie Fund team.

I assist with the operations of that program, and that can look different day to day.

Often, like you mentioned, we’re hearing from pet guardians whose animals are facing life-threatening emergencies. This could be anything from being hit by a car to maybe a cat in diabetic shock or a severe flea infestation. And so they’re already dealing with the stress and emotional toll that comes with seeing their animal in distress.

On top of that, many of these guardians are already navigating financial hardship, housing insecurity, and other barriers.

We’re helping them figure out what we can do funding wise. It is a veterinary assistance fund, but it’s not just about the money that we can provide to them for their animals to get veterinary care. It’s also about supporting the guardian emotionally.

Because this animal is in crisis, the person is too, and they don’t know what the outcome is going to be.

Collaborating with support workers

Dawn: Sometimes it’s not a guardian that reaches out to us directly. It can be a social service worker, it could be an outreach worker, a case manager who is applying for veterinary funds on behalf of their client.

What I’ve done in those cases is collaborating with the staff, resource sharing so that their clients—not only that client that they’re applying for, but for their other clients with pets—what’s in the community that can help for future care, like pet food.

And it’s about offering emotional support to the staff as well. Because I have found, and this is from my own other professional experience of working in the field, that these staff members are deeply attached to these pets also.

And so it’s supporting them through this process as well. You’re holding many hands.

Some days it’s grief support when the outcomes aren’t what they hoped. Other days it’s celebrating when a guardian’s pet gets to come home and they get the care that they need. We get wonderful feedback from people, very appreciative of our time and our resource.

Advocating on behalf of animal guardians

Dawn: So it could be crisis intervention, case management, advocacy.

I’ve advocated on behalf of a client with vet clinics on trying to get our funds spread a little further.

And at the heart of it really, it’s really just listening and recognizing that pets are a part of the family system.

Chantelle: You mentioned that a lot of people who access services for their animals are also facing their own complex challenges and they need services or they use other services for themselves as well.

How does veterinary social work help to bridge that gap between animal services and human services, and how does that improve outcomes for the animals?

Dawn: I think there’s a lot of work to be done. There are so many gaps in the system, whether an animal is involved or not.

I think that what I’ve taken away as a veterinary social worker, as well as also having worked in the social services field for quite a while now, is that one of the most powerful things is how pets can be the key to connection.

There’s been so many moments where someone wasn’t interested in talking about their situation, but the second you ask about their animal, everything shifts. Even if it’s as simple as helping them get food for their pet.

Once that trust is there, it opens up and you can start discussing about their own needs.

Supporting someone through their bond with their pet can be the foundation of broader healing.

I think that, not only is that what the work of veterinary social workers are doing, it’s something that can be done by people who are working in animal welfare agencies, in vet clinics, in social service agencies.

They can see that is a way in, and I think that can start breaking down the walls that are separating our agencies. And we can start bridging to one another. I think that’s like a good starting point and having conversations like these for sure.

Chantelle: Absolutely.

I feel like that’s such a universal experience for people who work with both animals and humans. That is almost the exact thing that we heard from last month’s guest, Jesse from Atira Women’s Resource Centre. She said that speaking with someone about their pet is such an amazing foot in the door to build a really strong connection with that person, be able to connect with them on other resources for themselves.

Dawn: Yeah, I mean when you think about it, if you’re out for a walk and who are you more likely to go up? The person who’s walking their dog or the person who doesn’t have a dog?

Chantelle: Could you walk us through a case where you supported an animal and their guardian?

Dawn: Yeah. This one is always one that will stay with me. Billy Bob is very close to my heart.

I had known this dog, Billy Bob for a few years. He and his guardian had been through quite a bit of hardship living on the street.

This was before I joined the Vancouver Humane Society, and I was working downtown Eastside in a supportive housing building. Billy Bob, a senior dog, had developed a large mass along the left side of his abdomen, just behind his front leg.

It was causing a lot of discomfort and was really affecting his quality of life. You could see that there was a significant change in his energy. Something was wrong.

His guardian, Duffy, had been quite worried for some time and didn’t know what to do. He didn’t have the financial resources to get Billy in.

I had applied for funds through the McVitie program.

I remember the moment, when we get the initial funds were approved. And I remember telling him. The relief in his voice was unforgettable. I remember him saying it was like winning the lottery.

We had that moment and I remember having that moment with my coworkers also about agreeing that, how often do we get to say yes to something?

This is somebody who has been entrenched in homelessness, and stigmatized and discriminated against for it. And to be able to be like, Hey, we’re gonna get, we’re gonna get your dog to the vet. We’re gonna figure out what’s going on.

When we brought him to the vet it was clear that the best course of action was to remove the mass completely. It was very big. It was like the size of a grapefruit, if not bigger, and it was posing a real threat to Billy’s life and it was gonna be a lot more money than $500. And we were able to get additional funding from the McVitie program, and that surgery saved Billy’s life. It really did.

After they had sent tests off for that mass, it had shown that it was a low grade cancer and that added another year and a bit to Billy’s life.

Billy got to be there for Duffy when Duffy passed in the hospital.

We would’ve never have been able to have that if we hadn’t gotten Billy in and taken care of.

For me, that really highlights what veterinary social work is about—what social work or helping people in general is about.

It’s not just about the medical care for an animal, it’s about walking alongside the guardian through what can be one of the most stressful and emotional times in their life.

We thought we were gonna lose Billy, and if we hadn’t gotten that surgery, we would’ve been looking at end of life care.

It also shows that supporting people and their pets happens in old spaces, not just in formal animal welfare settings. And it’s a reminder that being resourceful on behalf of your clients can make a difference between life and death for an animal and hope or despair for their guardian.

The McVitie Fund is a small fund, and being able to access it makes a really huge difference in people’s lives.

Chantelle: Connecting with guardians directly as well, I know people in the program, yourself included, get those stories directly every day.

I remember a conversation where our other colleague Ishtmeet shared in our team group chat she had just got off the phone with a guardian. And she had been able to approve funding for the guardian’s dog. As she was hanging up, the guardian said with a shake in their voice, oh baby, you’re gonna be okay.

It’s such an impactful thing in people’s lives, and I’m so grateful that we have donors who are able to contribute to this fund and make it possible.

Chantelle: Can you share a little bit about your own journey into this field and what drew you to the intersection of human and animal wellbeing?

Dawn: I mean, I could go way back to teen years and tell you that I wanted to be a vet tech and I volunteered in a vet clinic. I volunteered for Langley Animal Protection Society. I grew up on a farm. I was like obsessed. I was like, I am going to work with animals. That’s my dream.

And then things changed and I came onto a path of social services and working with people, and then somehow I came back to animals and people.

But I’ll be honest, I didn’t know that veterinary social work existed until I was in my fourth year of my social work degree. By then I was already working in the social services field for quite some time and I kept seeing the same thing over and over again in my work, which was that people with pets were falling through the cracks.

Their pets were rarely considered when supports were put in place.

So when I was doing some research around where I would wanted to do my fourth year of practicum placement and I had no idea, that’s when I stumbled across veterinary social work and started to learn more about it.

After doing some research finding out that there was no placements available in Western Canada, I advocated to create my own.

My field coordinator for the practicum approached the Vancouver Humane Society. And you guys were very open to the idea. That’s how I came into doing a practicum with the Vancouver Humane Society—just the openness and willingness from VHS and from my university to take on an unconventional practicum placement.

And then at the end of the practicum, I was graciously offered a job, and now I’m here and I have so many goals and dreams of how I want to see this expand, how I want to see veterinary social work expand here in Western Canada.

And so that’s the most recent part of the journey, but ultimately it was about seeing the consistent gap in the system of pets and people being left behind basically, and having to choose.

It was really hard to see, and I was just like, there’s something that needs to be done and I’m gonna do it.

Chantelle: I understand it’s really important to be able to address those gaps and not let people and animals fall through the cracks. How does this approach address systemic service gaps, especially for marginalized communities in their companion animals?

Dawn: What I see happening in social work in these spaces is really addressing policies and procedures through education.

As an example, many shelters and housing programs don’t allow pets, and the ones that do, there’s no policies or procedures in place on how to support people who own pets, and how to handle the pets. And staff are often not trained from a strengths-based approach that addresses both the wellbeing and the safety of the animal and the person.

Because of this, people often avoid accessing services altogether. And I think that is a place where veterinary social work can really come in and address that.

Not only are social workers in general trained in strength-based approaches, but the animal piece of it is working with organizations to create policies, procedures, and training education for staff and so that everyone is supported.

Another way we can address this is acknowledging the fact that people facing hardship and homelessness are especially stigmatized for having a pet.

I’ve had countless conversations where people have been said, if someone can’t house themselves, they shouldn’t have an animal. But hardship does not mean someone can’t be a good guardian. I’ve seen so many people put their animals’ needs before their own.

I also think that it’s important to recognize that neglect and abuse happen in all kinds of settings. It happens in farms, zoos, family homes. Much of it is hidden. Yet when someone living on the street has a pet, people are quick to assume neglect.

What that tells me is that the problem isn’t actually with abuse. It’s with visibility. And when visibility is punished, it becomes discrimination against structurally excluded or disenfranchised population.

And so I think that in veterinary social work, social work in general, we can raise that awareness. We can challenge those belief systems and that stigma and say that everyone is deserving.

I wanted to also mention that veterinary care is very expensive to everyone. We have people applying to our program that have high income, and that just shows how inaccessible veterinary care has become.

And that’s for many reasons. There is a veterinarian shortage happening, the staff shortages are happening in Canada. There’s emotional distress, compassion fatigue, burnout, wages. There’s many things that are contributing to the inaccessibility to veterinary care. It’s not just the cost of it. There’s other factors as well, and so I think that we can address those pieces.

Chantelle: You mentioned earlier some ways that veterinary social work is collaborative with other sectors.

Such an important part of the work is to collaborate with other sectors like public health, social services, other animal services. Can you talk about that kind of collaboration and how working with other sectors approaches a guardian’s challenges and needs in a more holistic way?

Dawn: Social workers in general thrive on collaboration. We are connectors to various stakeholders, including housing providers, social service agencies, healthcare services.

From the lens of a veterinary social worker, we’re looking at connecting with humane societies, with veterinarians, and helping see where pets fit into the bigger picture in how supporting animals also strengthens human wellbeing.

We see this work happening from other organizations, such as Community Veterinary outreach, Paws for Hope, and Atira. They don’t have social workers on staff in those programs per se, but they are practicing social work principles by meeting people where they’re at and supporting both human and animal needs.

And so we’re seeing the collaboration happening and the partnerships being created in community. Continuing that is making sure that we are putting the community’s needs first and coming in from a place of listening and supporting what’s already working.

Chantelle: I love that concept of meeting people where they’re at.

Dawn: It’s a harm reduction approach. It’s such a powerful concept. It’s coming in with putting the person first, not coming in with an agenda. Not coming in with the answers. Not being like, I’m the expert in your life.

They’re the experts in their lives.

Chantelle: Yeah. Everyone’s coming to the program from a different place, and there’s going to be a different solution that makes sense for each person’s situation.

Dawn: Exactly. Just to add onto that piece, animal welfare is moving away from saviorism and charity, and shifting the lens to solidarity and mutual aid. Really recognizing that resilience and love and connection are things that we need to amplify over struggle. Struggle is very important to recognize, but we have to look at these other things as well.

Chantelle: As you mentioned, the concept of meeting human service needs and animal service needs together is not at all new.

People have been working with both humans and animals for many decades. Like you said, the term veterinary social work was coined in 2002, so more than two decades ago. How has the field evolved since then, and what’s unique about how it’s growing in Canada today?

Dawn: I think that, like we’d mentioned earlier in the US veterinary social work became more established through the University of Tennessee’s program, whereas in Canada, we’re still shaping what it looks like.

As I mentioned, that there are organizations who are leading the way in this, and they’re doing the work that’s deeply aligned with social work practice, and really addressing housing and health needs alongside animal care.

We’re also seeing, on an academic level, veterinary colleges offering veterinary social work services. This is introducing veterinary students to social work early in their training.

And it means clients and staff and teaching hospitals are being supported.

We’re seeing organizations like the Toronto Humane Society, who has developed a structured social work program and offers a social work practicum placement there, and their team provides crisis support, grief processing, service navigation, advocacy and leadership.

On a national level, Humane Canada is doing incredible work to integrate one health and one welfare approaches. These frameworks recognize that human health, animal health, and environmental health that are interconnected.

We’re building something unique that reflects what our own communities and systems and priorities.

Chantelle: You mentioned so many of the organizations that I wanted to flag as well. We both brought up the veterinary social work webinar a while ago that the VHS put on in 2023.

We had three different veterinary social workers on that panel that are from other organizations and clinics that are leading the way. Natalie Cruz from the webinar was the first veterinary social worker in BC at Boundary Bay Veterinary Specialty Hospital.

We had on Erin Wasson from the Western College of Veterinary Medicine who’s been such a trailblazer getting this field on the radar in Canada and introduced veterinary social work into the school in Saskatchewan.

We had Dylan Dodson from the Toronto Humane Society. As you mentioned, they’re doing great work.

Chantelle: This is such a subjective question, but I’d love to get your take on it. Where do you see the field heading in the next five to ten years, and what is needed to support that growth?

Dawn: I see it playing a major role in shaping policy and training across social service sectors.

As I mentioned before, there’s not a lot of guidance on how staff in the social services sector can support their clients who have pets. I think that partnerships with social service agencies are a real tipping point. I think that when housing programs, food banks, and health services integrate pets into their models, we’ll start to really see systemic change.

I also see this field adopting a true social model of care for animals just like we do with humans, and recognizing structural barriers, not just individual failures.

I think that anti-racism and cultural humility is also very crucial. Veterinary colleges are already embedding equity into their training, raising awareness about the human-animal bond and the importance of inclusion.

I think that we are starting to reframe how we support staff. So instead of relying only on compassion fatigue, we need to recognize empathetic distress, which is a very real emotional toll of caring deeply, day after day. I see that in the animal welfare field and in the social services field, where there’s this push for self-care.

Burnout and compassion fatigue are considered an individual problem when in reality it’s a structural problem. It’s a systemic problem. So shifting that to better support staff in both sectors. I think that work is being done; we’re recognizing it and it’s happening.

I think that we’ll see more support in remote and northern communities and Indigenous communities in ways that are sustainable and culturally safe. That means not coming in and telling communities what to do, but really coming in and listening and allowing knowledge keepers and community members to identify what their need is. And our role is to stand alongside them and support sustainably and build solutions together.

Some of the most transformative organizations are already modeling this approach. And I believe this is where some of the most transformative work will happen in the next decade.

One last piece would be dismantling the silos that we’re currently in on both sides. I think that we are treating both sectors as separate worlds, and we’re not; we are overlapping every day. I think that the future of veterinary social work is breaking down those walls and creating integrated, holistic systems of care.

Chantelle: We always like to end off by giving our audience something that they can do to take action.

Say if someone works or volunteers with animals, where would you recommend that they get started to learn about resources like a veterinary social work program that may be available in their community, which they could refer people to?

Dawn: That’s a really great question, because I think the resources are out there, but they’re still very few and far between.

A good educational piece on learning more about the field or becoming more involved is watching the webinars like the one that the Vancouver Humane Society did, as well as the Canadian Association of Social Work. They did a webinar back at the beginning of this year on the expanding role of veterinary social work in Canada.

Looking into what Humane Canada is doing and going to their conferences is a really great way to not only network, but learn more about what everyone is doing.

There’s this thought that you have to get specialized training to be a veterinary social worker. You don’t. Like I said at the beginning, this is social work in animal spaces. If you’re a registered social worker and you have a passion to work with animals and to support people and their pets, that’s it.

There’s courses. I took an animal welfare certificate course through the Thompson Rivers University. It’s an online certificate. I really liked the course.

Those are some ways of networking. Or just being persistent, reaching out to organizations and seeing what kind of social work they’re doing, seeing what social work programs they’re running.

As a closing, at the heart of all this is that I believe animal welfare is a social service, and I think it should be funded as such.

We already see animals showing up in family law with custody agreements for pets. We’re seeing how housing policies impact whether people can keep their animals. And we know about the violence link, the clear relationship between animal abuse and interpersonal violence.

These are all social issues.

They’re not separate. Supporting animals is supporting people. If there can be any takeaway today, I think that it would be that it’s a social service. No one should ever have to choose between their own wellbeing and their pet.

Animal services and human services are two sides of the same coin.

Providing resources for humans improves life for the animals they care for, and vice versa. This month’s episode of The Informed Animal Ally welcomes Jesse Smith from the Pet Outreach program at Atira Women’s Resource Society to share some stories about working with the community to support people and their companion animals together.

Note: This written discussion has been edited for length.

Chantelle: We have been looking at the wide world of animal advocacy and protection in this series, and today we’ll be diving into one aspect of this work that we’ve touched on before, which is the intersection between animal work and social work/community programs.

To explore this topic with us further, I’m very pleased to welcome Jesse Smith, the Pet Outreach Program Coordinator at Atira Women’s Resource Society in Vancouver. Jesse, thank you so much for joining us today.

To start off, I would love to hear a little bit about the history of the Pet Outreach program.

Was there a moment when you knew that this kind of support was needed in the community?

Jesse: Yeah, so that actually predates my involvement with Atira Women’s Resource Society.

Identifying the need in the community: Veterinary care

Jesse: There were two events that happened that really stuck out with leadership.

The first was that there was a resident who was living in one of the SROs (Single Room Occupancy housing) that we support whose pet had skin allergies and was having flareups all of the time, just chronic issues. He was getting really frustrated because he couldn’t afford vet care, he couldn’t afford to keep her on the prescription hypoallergenic diet and he really didn’t know what resources were available or what to do.

A person in community was just chatting with him one day and said, I happen to know your housing provider. I’m gonna chat and see if there’s something we can do.

He was able to get that care at that time, but then it just kind of was like, he’s not the only one that’s struggling with this and this is a chronic issue. This isn’t something that’s gonna be one time, and then we move on.

Identifying the need in the community: Safety precautions

Jesse: And the second was back when there was an encampment at Strathcona Park. For those of you that are not familiar with Vancouver, Strathcona is a very large central park near the downtown core that after COVID had a very large street encampment. There were many people that were living there with pets.

Unfortunately there was an incident where three dogs broke free from the camper that they had been tethered to, and they attacked a worker in the park.

And so needs for services on how to keep workers and community members safe really kind of came to the forefront.

Developing a pet outreach program: Helping people and animals together

Jesse: And so leadership realized that we have support workers for humans, so why not have support workers whose target is pets and who can kind of work on all of these issues

They interviewed and I saw the posting and was like, this sounds great.

The opportunity was to really create the program because they didn’t know what it should be. They just knew it should exist, and so they really wanted people to be involved that knew the animal world and could kind of bridge that gap between social services and pet services.

Addressing barriers to pet-friendly housing

Amy: That’s so awesome, Jesse.

Just to share another perspective on it, when I was first getting into policy studies, I worked on a paper that looked at the importance of lowering barriers to access to housing. There’s so many barriers people were facing at that time and continue to face for accessing housing.

And one of those is the lack of pet-friendly housing.

And so luckily, as a result of research that was done in the 2008 to 2011 time period, a lot of housing providers started to reduce barriers and make more housing available to pets, which is amazing.

And at the same time, like you’re saying, it comes with a whole host of additional challenges.

So in my mind, your role is the next logical step in terms of how we merge the work that we do and that you do. People and pets are always together.

I’m really excited about your role and I think there’s a lot of opportunity for other housing providers and social service providers to have programming like this.

Amy: The program certainly has a broad scope ranging from helping people access food and supplies, to directing folks to resources for support with veterinary care and pet boarding. If we were to spend a typical day shadowing you, what would that look like?

From basic needs to critical incidents

Jesse: Well, we’ll start to say that there is no typical. Every day is different, which I love.

The work shifts and flows with the community and what the needs are of that day. So you need to be versatile and you really need to kind of have the ability to triage, starting from getting your phone calls.

So I’ll come in, there’ll be messages. We run a mobile food bank. So a lot of calls are just like, Hey, I’ve run out of food, I’ve run out of litter. Can I come pick up or can you deliver?

So can be anything from really basic to, there might be a critical incident that happened that evening while our phones were off. There may be an injury or like severe illness that’s happened and something that requires immediate vet care.

Accompaniments to vet visits

Jesse: Some days we do have scheduled appointments. So we know where we’re going and what we’re doing, and kind of have to coordinate that time off.

We do a lot of accompaniments to vet visits.

When we first started, we would just kind of book the appointment, give a taxi voucher and say like, okay, good luck. We learned really quickly that that wasn’t what the community needed. And we had folks ask, can you accompany us to vet appointments? We would really love to have an advocate there.

So we drive them. We use that time in the car to kind of figure out what they need during that appointment if they want us to chat for them if they want to just chat and have us kind of as backup.

I’ve had people tell me, even if you don’t say a word, I just feel stronger with you there. I know someone’s not going to treat me different.

And you know, the clinics we work with are great. They know the community that we’re working with. They work with a trauma-informed approach, but that fear of being disrespected in other areas, still, it stays with you. There’s anxiety that comes up, and so we learned really quickly that that was an important piece of the work is to be a physical presence with folks when they’re doing appointments.

Behaviour advice

Jesse: We do behaviour advice. Sometimes we’ll do a basic dog training. A lot of people just wanna talk about their pets and make sure they’re doing the right thing.

We’ll take any call that’s animal related, whether it’s staff calling about, there’s a lot of dog reactivity because there’s a lot of intra-dog aggression that’s happening.

Working with staff in a building to create safety plans for residents. Maybe there’s been a bite incident in a building. Those are starting to be more rare now that we’ve come around. But when we started, there was just a lot of kind of general chaos in some of the buildings, and so having strong pet policies is huge.

Mobile pet food bank

Jesse: But I think the mobile pet food bank is something that’s unique.

We started with just kind of realizing that there were a lot of people in community that couldn’t leave their places, whether that was because of their mobility or due to maybe being entrenched in having heavier substance use days where they just couldn’t make it. There’s a range of reasons why people aren’t able to make food bank times, and so being able to get those supplies to them was huge.

The importance of advocacy and safety plans

Amy: Thank you so much for summarizing all of that and I can really get a picture of what your days look like. I’m really grateful for that work you’re doing accompanying folks to veterinarians.

Because in any case when you have a practitioner who has the knowledge and you have an individual who isn’t an expert, you have a power dynamic that exists automatically there, and then that power dynamic is further reinforced through marginalized identities. There’s often a language barrier.

When any guardian’s at the vet, they are in a heightened state of stress, including myself. I don’t remember half of what’s said, and then after I’m trying to figure it all out, and so I’m just so grateful that your program is offering that.

And as well, thinking about those interactions in buildings. I know any building, if you have an elevator, you’ve got an elevator door that opens and suddenly there’s two dogs face to face and everyone’s like, What do we do?

So just knowing that that’s the reality and building systems and communication can help so much in reducing conflicts and creating a language of animal behaviour that’s positive and connecting between guardians, which I think helps build community.

Jesse: I want credit one of the buildings that we work with. The residents there were the ones that taught me the best safety plan. It’s really cool that you get to go to all these different buildings and you get to learn from the community itself on what’s worked for them and bring that knowledge to another building that might not have it.

So while maybe I’m credited with sharing that knowledge, I didn’t create the system. There’s already these people in community that are doing similar work.

Avoiding dog conflict in shared stairwells

Jesse: A lot of these buildings, they’re a hundred year old rooming houses, right? They’re old. The stairwells are very narrow. So if, like you say, the elevator opens and you’re face-to-face with another dog, it’s the same in the stairwell except you’re kind of cornered.

So a lot of people like have learned to like holler when they’re coming, “DOG IN STAIRWELL” and just alert community that they’re coming and it kind of goes down the stairs if other people hear them.

These little things make a huge impact in those spaces.

Chantelle: What a wonderful resource to be able to share that information between buildings and between communities.

Chantelle: You do so much, and I’m wondering what resources it takes to run a program like this and how many animal guardians you support.

Partnerships with Vancouver organizations

Jesse: I mean, like all program, money is helpful for sure, but we started with $0 in our budget and managed to make that work for a little while.

We’re really lucky in Vancouver that there is a plethora of really cool external resources for us to pick from.

The Vancouver Humane Society with the McVitie program is huge. It benefits a wide population. We’ve reached out many times for clients.

There’s the BC SPCA, they have great food banks. Their vet clinic is awesome.

Community Vet Outreach. Does really cool clinics at least four times a year. They’ve also started doing a couple spay/neuter days.

Paws for Hope has a really great low barrier foster program.

Without all of these external resources, I wouldn’t be able to operate the way that we have been.

Pet Outreach team collaborates with community

Jesse: In terms of our internal resources, it definitely takes staff that are able to really meet the community where they’re at. Not having your own ideas of what people need or what should be done.

You’re not coming in with an attitude to save pets. These pets are fine! They’re doing great. They have loving homes. Their owners just may need a little bit of support in other areas.

And I think that’s been like kind of the biggest one for me. You know, when I talk to external folks that aren’t really in this sort of work, they say, it’s so great that you’re in there saving those animals. It’s not really what I’m doing.

We’re working with the people and they’re doing that work, and we’re just here to just be community mutual aid. We’re definitely not coming in rescuing animals.

Supporting pets in 30 buildings (and growing!)

Amy: That’s awesome. How many animals do you think you help out each year?

Jesse: That’s a hard one. With 30 buildings that we’re supporting, those buildings range from, I think our smallest has about 20 units, and then the largest has 120 units.

Not all folks have pets, but all of our buildings that we work with are pet-friendly, which means folks can have up to two dogs or two cats.

There’s some people that we assist maybe one time, and then there’s others that we work with on a weekly basis. So it’s really dependent.

Amy: That sounds like a big community that you’re working with.

Jesse: Yeah, Atira is going through some changes as well. And so we are hoping to expand our programming to go outside of our buildings.

The organization has let some buildings go and they’ve gone to other organizations like PHS or community buildings, and we are still working with clients that are in those buildings. So we’re not saying, Hey, you’re no longer with our organization as the housing provider. We’re not gonna offer you services anymore. We learned really quickly that that wasn’t fair to community.

And so we are still servicing those buildings and those residents.

Amy: Oh wow. And so how many people are on your team?

Jesse: Two, myself and Jill Morisset.

Amy: You spoke about some of the organizations that you partner with. Do you have any stories of animals that you’ve provided services to that stand out with that involved partnership?

Jesse: I think that a lot of the ones that stand out for me are sad. I really get kind of enmeshed in the end of life care.

We truly believe that there should be dignity in death and that animals and people deserve to have the space and time that they need to have those appointments go the way that they should.

A lot of our partnerships have really involved other organizations taking that time to allow us to have extra appointments to go through that.

How a spay surgery helped a dog and her guardian find better housing

Jesse: I do have another one, which is, there was this dog who used to live at Crab Park.

She lived there for a lot of years. She had a lot of puppies. So you’ll actually see a lot of dogs in community and you can tell, oh, that’s her baby. She has a long lineage. Her kids have had kids, that sort of thing.

Her guardian rehomed her to a friend who was living in one of our supportive housing buildings, and she came on our radar a bit stronger than she had been before. We had been providing food here and there, but nothing really major.

We got in touch with her there because she was pregnant, and so staff are really worried, Hey, there’s this new dog in the building. She’s pregnant, she’s about to have puppies any day. What do we do?

The guardian really did not want to connect with us at all. We would knock on her door, Hey, we have puppy food. Does your dog needs puppy food while she’s going through this? We’d just hand her stuff through the door. We didn’t make any connection. We didn’t push anything. We just handed her food through the door.

We were able to get supplies from the BC SPCA’s Charlie’s Food Bank. They really helped us out with getting a pen. They helped us out with getting pee pads when we needed them. Just kind of filled us up on puppy stuff.

A neighbour downstairs who is a good friend of hers vouched for us and helped us get our foot in the door and make a better connection with her.

And then it became more open door, and then we were able to meet the puppies. We were able to talk to her. Our relationship really grew from just being able to kind hand her things and back off and leave.

And then after the puppies were gone, we had talked to her about maybe getting the dog spayed. She wasn’t really interested. That’s okay.

But as they needed to move, some of the other buildings around had more rigid pet policies. So if you’re going in with the dog, they need to be spayed or neutered.

She was missing out on other opportunities for housing and said, I’m ready.

Community Vet Outreach had had her on a list for spay neuter clinic that she didn’t take previously. And then they said, if this will get her better housing, we can book it through our regular clinic, and took her outside of one of their clinic days and just got it done on a day that worked for her.

She was able to move into a really nice suite and unit.

And that wouldn’t have happened if there wasn’t these external organizations that we already had strong relationships with that we were able to just kind of call and say, I need help today or tomorrow. They can’t wait.

You have to build those relationships with those external partners and so I’m really, really grateful to everyone that we work with that I’m able to just pick up the phone and say like, Hey, I have someone. They need this thing tomorrow, can we do it?

And often the answer is yes and it blows my mind every time the answer’s yes.

Amy: Oh, I got goosebumps.

Chantelle: That’s so fantastic that you have those connections. I’m so glad that she was able to get housing that fit her needs.

Jesse: I would like to say that anytime a building is being closed, people are offered like housing that’s the same or better.

And so for her, she always had housing options, but to get that step up, to have her own bathroom in her unit is life changing So she got to do that and it was because of a dog spay.

Amy: Yeah. And from our side, we see so many pyometra issues or late stage mammary cancers and such. So from the dog’s perspective, she got a improvement on her life as well, knowing that she won’t run into those situations in the future.

Chantelle: What are some of the challenges that the people you serve who share their lives with pets can face?

Jesse: I would say the same as any of us that have struggled with not having income. I know when I was younger, I struggled myself with affording my vet bills.

When we started, it was important for me to not go into the work assuming what the issues of the community were. We really did a lot of just knocking on doors and saying hi, I’m here. What can we help you with? What are your challenges?

I was pretty amazed at how open the community was. I don’t know if you’ve ever had someone knock on your door, but I’m usually pretty closed off if someone knocks at my door. And so it was really cool that I was knocking on all these doors and having people be like, yeah, come on in, come meet Charlie. I wanna talk to you about my pet.

The top needs that we found that people were having challenges with were:

• food insecurity,
• access to spay and neuter,
• health concerns.

We did see a lot of UTIs, ear infections, skin infections, chronic allergies.

We saw some behaviour concerns, cats peeing outside of the litter box. You know, the behaviours that come from being an intact male or female cat.

We saw some safety concerns. People were worried about how to go through the hallways if their dog was reactive or if other dogs were reactive to them.

And then we also had a lot of people that brought up the concerns of who would look after their pet if they needed to go to the hospital, or if they were in arrested, or if they wanted to go to detox.

You know, people found that was a huge barrier in their lives: either daycare, short-term foster, long-term foster.

Amy: I’m curious how the program work that you’re doing strengthens the rest of the work Atira does and the communities you serve.

Jesse: I think pets open the door for a lot of people. If you want to talk to someone and you ask them about their pet, people are really open about chatting with you about their pet.

And once you have that connection, you’re more likely to share other things and other aspects of your life that maybe you’re struggling with or challenges you have.

I am really lucky Atira is a big organization. I have so many colleagues who are experts in their fields. So if someone is struggling with their mental health, I can pull in someone from somewhere else and say meet my friend, they’re great. If they need help with housing, I have a person for that.

I find that pets just open those doors, and then I don’t take that place of social work. You know, I’ll listen to someone when they talk to me, but I will tell them, I’m not a social worker, I’m not a nurse. I don’t have that expertise. But I can help you find the right person and I won’t just forget about you.

Like I will find them. I’ll bring them, I’ll come with you. We’ll do an intro together. But I’m really lucky in that we’re able to provide this wraparound care for folks.

Amy: I love that term, wraparound care.

Chantelle: That’s wonderful to hear people care so much about their pets. It’s a wonderful first step to reach out to somebody.

Chantelle: Could you tell us more about the bonds between the people you serve and the animals that they have in their care, and what role those animals play in their guardian’s lives and wellbeing?

Jesse: I think anyone that’s shared their life with a pet can relate. You know, what does your pet mean to you?

I know for me, my dog is everything. She’s the first being that I interact with in the day, and she’s the last one that I interact with at night. She comes bed with me. It’s just such a comfort.

It’s the same for the folks that I’m connected with. We all have that bond with our pets.

I will say I don’t ever wanna speak for the community that I’m working with, and I will say every relationship is different.

Recently one of my clients that I’ve been working with quite closely lost her dog, who was her best friend, and this dog had been her best friend’s dog.

And then her best friend died and she took in her dog, and then her dog had cancer. And it was a really long process for us to kind of go through these appointments together, coming to terms with, when are we going to make this appointment?

She said to me, her dog is the only one that’s never done anything wrong to her. That really stuck with me.

I was like, that’s how I feel about my dog. My dog has never done anything to wrong me. Ever. And that’s such an important relationship.

Amy: Oh yeah. I really appreciate you saying that you don’t wanna speak on behalf of the folks that you’re serving. And I know I personally have struggled with mental health challenges and I can speak on behalf of myself too, to say my dog is the one who gets me out of bed, she’s the one who gets me outside.

And certainly I think that is echoed very much across the span of people who are marginalized, people who aren’t marginalized, all income levels. There is this like mental health benefit and connection. Thank you so much for speaking to that.

Amy: You spoke to this a bit, but if you have any other thoughts on it, how does this program improve the lives of the pets that you help?

Jesse: Going back to the challenges that folks are having, we aim to break down those barriers and have folks be able to access support for any sort of need that they might have.

Disaster response for pet guardians

Jesse: Another piece on top of that is we’ve created a disaster response, is kind of the best way to put it. It started with the Winters Hotel in Gastown. We realized that there was a need for emergency response on a large scale.

We had a fire back in June on Granville Street that was a building that has about 120 units in it, and we were able to have staff on site within a couple hours with supplies.

People had evacuated with cats without carriers; people had evacuated with their dogs without them being on leash. And we were able to be at the scene and be at the triage center with carriers, with leashes, with pet food, with litter, with temporary things.

Chantelle: We’ve got a lot of listeners at home who are very keen on helping animals. So is there anything that our listeners could do to help people who are in these vulnerable situations stay with their animal family members?

Become a foster for emergency care

Jesse: Absolutely. Be a foster.

I don’t know if that’s something that you’ve ever considered. Maybe folks are apprehensive about being a foster for a shelter animal because they’re worried about behavioural challenges.

But when you’re a foster for an animal that already has a home, they’re a lot easier. They’re generally a lot more used to being in a home. And so you might not see as many challenges as you would with the shelter dog.

I know Paws For Hope is always looking for fosters; Safekeepers Program through the BC SPCA; as well as For the Homies, which is a new one that’s working out of the Downtown Eastside.

Being a foster home for an already owned animal that has a loving home can save that human’s life.

Maybe they are not going into detox because they’re worried about what’s going to happen to their pet. We see a lot of people with really bad infections that need to go to the hospital for IV treatments. They need to stay in the hospital for a week and they don’t have anyone to take care of their pet. They don’t go or they go when they are absolutely needing to, and then they leave immediately after.

If they have a foster that can look after their dog or cat while they are getting that treatment, they’re more likely to stay and get the care that they need that can save their life.

So if you’ve been contemplating being a foster, if you’re even like considering it, I urge you to be a foster for one of those three programs or if there’s one in your city that’s not Vancouver.

Donate to help animals

Jesse: Donating finances is always helpful. You can donate directly to our program through our website at atira.bc.ca. You just need to specify that it’s for the Pet Outreach program.

I would also urge you to donate to the McVitie program through the Vancouver Humane Society. We have used their resources and their funding so many times. Anyone can access it that is low income in B.C. and needing life-saving veterinary care.

I know that it’s really helped us, especially when we were starting out and we didn’t have any finances of our own to help pets. The Vancouver Humane Society really stepped up and helped us with some of the animals that needed care.

Volunteer to support seniors’ pets in their homes

Amy: Thank you for listing those. One more that I would add is ElderDog. It’s an organization that you can volunteer with and you can walk dogs for people, things like that.

So you don’t actually have to take them into your home. But that makes a huge difference when guardians have to go into hospital or things like that. Their program particularly is helping folks that are elderly.

There’s so many different ways that you can get involved in different levels of commitment.

Please check out next month’s episode on veterinary social work!